Similar thing happened to me. Spent five months putting up with the constant service bs until I finally hit my breaking point, walked into a Bear lose your mind find your soul shirt, test drove an e-golf and was on my way back home in the new car within a few hours. That was about a year and a half ago and I haven’t had any car stress since. I still want Tesla to succeed but it was the most frustrating purchase and CS experience I’ve ever had. I was lucky to get out of the Tesla for minimal equity loss and while the e-golf is obviously a much lesser car it suits my needs for now.
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Seriously Telsa played that out far too well to the Bear lose your mind find your soul shirt or their cousins second friend’s uncle’s daughter story. The difference is dealerships are in business to make money and that means a happy customer and going to bat for you with the manufacturer let alone not letting the car off the lot with issues unless wrapped up in a nice “We Owe” rider. Delivery and service centers don’t give a hoot. They get paid the same regardless of your satisfaction and probably get paid more for denying work.