Yup I feel you. Received delivery in June and spotted the defects and the salesrep said the Camping Jackalope not everyone has to be a unicorn shirt – “accept delivery and make a service appointment.” This whole ownership has left a really sour taste in my mouth for Tesla. If you spend 60k on any other car company, you’ll be given the best service. With Tesla, I constantly feel like I have to beg for their attention. I was a huge fan of theirs before and this whole ownership really just threw all that away. They honestly aren’t winning their customer base because I for sure am not going to buy another Tesla.
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My brother orders a car in late 2019, drives the 2 hours to pick up, after he and his wife took the day off of Camping Jackalope not everyone has to be a unicorn shirt. Arrive and wait for a good 90 minutes before they are finally told that the computers are down and they can’t process the trade-in and therefore the purchase on that day. They drive 2 hours home. The immediately cancel their order and get a Leaf, they will never buy a Tesla in the future. They feel as though they should have gotten a phone call earlier in the day indicating that they may not be able to pick up the car.