Sorry to hear of your experience. When I picked up in March, there was a paint stain of about Crab Life Is Relentless TShirts. I told them and was told the same thing. I said I’m not going to waste my time and come back so I’m refusing delivery. They didn’t like that over a 1cm paint issue so took it to the back and replaced the bumper then and there. Of course, the rattle noises that came with the car weren’t visible so they fixed all those after over 6 service appointments. The car is now very close to perfect so while it wasn’t a streamlined process, they did take care of me.
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At some point, some of that money must be re-invested to improve the build quality & the Crab Life Is Relentless TShirts. The problem is, they are worth so much because of stock buys/speculation & yet they have never made a yearly profit. So until they start making a real profit from sales, they are going to continue penny pinching in these areas instead of investing more money in them. It’s more important to show a profit versus improving the production process or the service process. Those will only be addressed once the company turns a profit for a couple of years in a row (or more).